Return Policy

Return Period

If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. The return period begins on the date you receive the item.

To initiate a return, please contact us within the return period to obtain a return authorization. Returns without prior authorization may not be accepted.

Return Conditions

To be eligible for a return, items must be:

• In their original condition, unused and uninstalled
• In the original packaging with all included components
• Accompanied by the original receipt or proof of purchase
• Free from damage, wear, or alterations

Items that do not meet these conditions may be refused or subject to a restocking fee.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return shipping label.

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.

Return Process

To return an item:

1. Contact us via our contact form or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization number
4. Package the item securely in its original packaging
5. Ship the item to the address provided in your return instructions
6. Once we receive and inspect the item, we will process your refund

Refunds will be processed to the original payment method within 10-14 business days after we receive and verify the returned item.

Non-Returnable Items

The following items are not eligible for return:

• Custom-designed or personalized water features
• Items that have been installed or used
• Items damaged due to misuse or improper installation
• Items returned after the 30-day return period
• Items without proof of purchase
• Digital products or downloadable content

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy.

If you are located in a jurisdiction that provides additional consumer rights, those rights shall apply in addition to the terms outlined in this policy.

Order Cancellation Policy

You may cancel your order before it ships without penalty. Once an order has been shipped, standard return procedures apply.

For custom orders, cancellation may be subject to fees if work has already begun. We will notify you of any applicable cancellation fees before processing the cancellation.

To cancel an order, contact us as soon as possible using the information provided on our Contacts page.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

If you paid by credit or debit card, refunds typically appear on your statement within 5-10 business days after processing. For other payment methods, please allow additional time.

If you have not received your refund within the expected timeframe, please contact us with your order number and we will investigate.

Contact Information

For questions about returns, refunds, or this policy, please contact us:

Thimyxolthral
728 Riverstone Dr, Charleston, SC 29403
Phone: +1 (732) 240-5589
Email: team@thimyxolthral.world